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Alternative dispute resolution

Information provided under Portuguese Law 144/2015 of 8 September.

Alternative dispute resolution entities

In the event of a consumer dispute, consumers may use CNIACC, the National Centre for Information and Arbitration of Consumer Disputes (www.cniacc.pt), with nationwide jurisdiction.

The full list of alternative dispute resolution entities is available on the Consumer Portal (www.consumidor.gov.pt).

Complaints Book

You can also file a complaint in the electronic Complaints Book (www.livroreclamacoes.pt).